Launching from Web Ui not Working

General
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1

Hey - most of our artists are having issues with being able to launch applications from the web ui.

  • Chrome and Edge:
    • Mixed bag, some apps launch some of the times others such as Substance Painter don’t launch at all.
  • Opera:
    • Nothing launches at all
      We are on an https self hosted site.
      Launcher is opened locally and can launch all the applications like normal.
      Is there any way to debug what is happening from the web ui?
2

Hello,
To my knowledge, Web actions includes many components:

  1. Shims configured (which is done automatically when installing a recent launcher)
  2. Launcher cli actions where we use the following command
    ayon_console.exe addon applications launch-by-id --app <app_name> --project <project_name> --task-id <task_id>
  3. Web actions launch buttons

I’d recommend examining each piece separately and then testing it as whole.

Checking Shims

[On Windows]
You should find something in this path with the ayon shim exe location.

Computer\HKEY_CURRENT_USER\SOFTWARE\Classes\ayon-launcher\shell\open\command

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Launcher CLI

You can try running the command yourself to check if it fails.
You’ll need to figure out the task id, where you can find it by right-click tasks in project browser and select Detail.

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Then in terminal you can run the command as follows:

> cd <where your ayon console is located>
> ayon_console.exe addon applications launch-by-id --app houdini/20-5 --project Experiments --task-id f55db980a72a11efb0615375a897ff20

Server Side

I’m not sure how to properly check it… I only know you can find some info about it in the event viewer… and you can click this button to show more info.

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Also, Tagging @iLLiCiT , @Innders and @martin.wacker they can provide better insights.

1 Like
3

Unfortunately every browser deals with web actions differently so it can be hard to get full coverage over all of them, especially less common ones.

We have a ticket that is pending but so far it has been a lower priority as we haven’t had any requests from the community or clients to address it.

I would love to take a look myself when I get some time but feel free to take a crack at it yourself!

Thanks for the feedback :slight_smile: