Issue with ffprobe on MacOS

Hi all, we’ve got AYON set up and configured with the 3rd Party Addons plugin to install ffmpeg. This appears to be working for a majority of users, though for some MacOS users it’s then failing to publish on the “Extract Render” step with the error:

AssertionError: FFprobe couldn’t read informationa bout input file: “[filepath]”. Error message: FFmpeg “ffprobe” tool not found.

I have checked and confirmed that ffmpeg is installed, running ffprobe manually through Terminal also completes without issue. On one machine, I’ve tried troubleshooting steps including:

  • completely removed AYON, including the contents of Application Support, and reinstalling. This prompted the download and extract dialog for ffmpeg but seems to have made no difference;
  • installing ffmpeg through Homebrew and adding /opt/homebrew/bin as a path; and
  • adding ffmpeg and ffprobe to /usr/local/bin and adding that as a path.

None of these appear to have made any difference. Is there something I’m missing here with how ffmpeg/ffprobe works on MacOS?

I’m not sure yet why it can’t find the ffprobe tool but in case you are using a custom one.
You need to switch off the download from the server to use the custom one.