Error while opening any DCC

Development
1

Since I’ve updated the server to version 1.12.3+202510081341, i’m getting this error when I open any software by the launcher:

Traceback (most recent call last):
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\addon.py", line 281, in launch_application
    app_manager.launch(app_name, **data)
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\manager.py", line 193, in launch
    return self.launch_with_context(context)
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\manager.py", line 169, in launch_with_context
    return launch_context.launch()
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\manager.py", line 719, in launch
    self.process = self._run_process()
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\manager.py", line 554, in _run_process
    return self._execute_with_stdout()
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\manager.py", line 798, in _execute_with_stdout
    start_time = self.process_manager.get_process_start_time(process)
  File "C:\Users\gabriel\AppData\Local\Ynput\AYON\addons\applications_1.2.4\ayon_applications\process.py", line 547, in get_process_start_time
    import psutil
ModuleNotFoundError: No module named 'psutil'

I tried to add the psutil package as dependency but it didn’t work. Is that a know issue? Any idea how to solve?

Thank you
Regards,
Gabriel

2

Update your dependency package, easiest is by triggering the “Update pipeline release.”

3

Yeah, I did it but manually.
I stopped my docker compose, I pulled the last git changes on my server and then I started it again. I also updated my addons and created a new package like this thing do.
The only thing that I thought odd, was the fact it didn’t bring this new python dependency.
So I tried by the dependency tool. I submitted this new dependency using docker, but I don’t know, still not working. I’m not sure because I used docker it updated only the linux packages and not the windows one…

4

The dependency package isn’t much server related - it’s about the desktop client tools.

Make sure to set the new dependency package for your active bundle too, and then restart the launcher so it pulls it from the server.