Ayon update error

Administration
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1

Hello team,

My name is Diarone, and we’re using AYON in production to manage our studio pipeline.

Recently, we experienced instability after a version upgrade and decided to roll back AYON by two versions to restore system stability. The rollback was performed following the same procedure we’ve used successfully in previous updates, with no changes to our deployment workflow.

However, all custom configurations were lost, including:

  • Addon settings (e.g., publisher, etc.)
  • Project-level customizations (custom attributes, task templates, folder types)
  • Bundle definitions and environment overrides

We’d appreciate your help clarifying:

  • What might have caused this data loss?
  • Is there any way to recover these configurations, even if they’re no longer visible in the UI but might still exist in the database?
  • What is Ynput’s recommended best practice for safe rollbacks and configuration backups, especially regarding addon and project settings?
  • As a preventive measure, we’re now implementing a manual backup process—exporting addon and project settings via the AYON API into versioned JSON files. However, we want to ensure this aligns with your official guidance.

Thank you very much for your support and any documentation or advice you can share on this scenario.

2

Hi,

For the support team to answer your questions, I think they first need to know the version that was installed before the update (and after), for example the ayon-core addon, the server, etc…

3

Hello,
I was thinking about writing this page for some time to outline the update process: The page is still under revision but here is it AYON Platform Update
For reference, the update process incorporates updating several parts of AYON separately.

The document provides a broad step by step about updating the server. It doesn’t go into the details of each step but adds links which should help connecting pieces of the puzzle together.

You can always check the database via pgAdmin tool.

is it the same addon version in your production bundle?